Ambassador Publishing Co. Terms


Ambassador Publishing Co.
38 Harris Crescent
St Ives
PE27 4TE

Tel&Fax: 01480 300031
Please read them with care.


Shipping & Returns

At this time shipping is limited to UK mainland.

Refund and Returns Policy

All goods must be returned within 14-days for exchange.

Minor Problems return guide

Customers whose products develop minor problems must return the goods within the manufactures warranty period. We will repair or return the items to the manufacturer within their terms and condition of the warranty. We will only replace the items if the repairs take an unreasonable time.

Major problems return guide

The customer will be refunded for Goods if they do not match the description.
The customer will be refunded for goods, if they are;
1) Unsafe
2) Unacceptable quality
3) Not fit for purpose

The customer will be offered the chance for replacement goods to be sent.

Delivery and Shipping policy

We will endeavor to ship goods that are in stock within 48hrs.

Goods that are not in stock at the time may result in an extended delivery time, dependent on availability from manufactures.

All goods will be shipped by either of the following services;
1) Parcel Force 24 hour shipping
2) Royal Mail which can take up to 7 working days to be delivered

For goods that become unavailable or cannot be delivered within 14-days, we will endeavor to notify the customer via their chosen contact details, email or telephone.

Ambassador Publishing must be notified of any damages, loses or incorrect quantities within 10-days.

Trading Terms and Conditions

You are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation, which applies in England. Where statutory legislation exists, or new legislation comes into force, your statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.

All prices quoted exclude carriage, unless otherwise specified, which will be charged at applicable rates and added to the invoice total. Unless explicitly requested, method of carriage will be at our discretion. Any costs omitted or corrections on your invoice will be invoiced/credited later. Please notify us promptly if you are not billed the correct amount and we will correct the error. All advertised/advised/published pricing is subject to change at any time without notice due to market/currency fluctuations and other factors. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order.

All payments must be in place before goods are dispatched.

You shall pay all costs, charges and expenses incurred by us in recovering any debt. If a payment made by cheque cannot be cleared, you shall be liable for all reasonable costs incurred as a result.

Goods damaged in transit must be notified to us within 48 hours of receipt. You must keep all packaging, as that may be required in event of a claim. It is vital that you provide the correct address, in as much detail as possible, including a complete postcode. If the address or postcode you give is incorrect, you may be charged for the re-routing costs.

It is your responsibility to ensure that the correct goods and correct model are ordered for your purposes.

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